Privacy Policy

Bowhouse Dental > Privacy Policy

Privacy Policy

The practice aims to meet the requirements of the Data Protection Act 2018, the General Data Protection Regulation (GDPR), the guidelines on the Information Commissioner’s website as well as our professional guidelines and requirements.

The data controller is Edward Masheder, Principal Dentist.

This Privacy Policy is available on the practice website or by email if you contact info@bowhousedental.co.uk and by calling 01442 890 384.

You will be asked to provide personal information when joining the practice. The purpose of us processing this data is to provide optimum health care to you.

The categories of data we process are:
• Personal data for the purposes of staff and self-employed team member management
• Personal data for the purposes of direct mail/ email/ text marketing
• Special category data including health records for the purposes of the delivery of health care
• Special category data including health records and details of criminal record checks for management employees and contracted team members

We never pass your personal details to a third party unless we have a contract for them to process data on our behalf and will otherwise keep it confidential. If we intend to refer another practitioner or to a secondary care such as a hospital we will gain the individual’s permission before the referral is made and the personal data is shared.
• Personal data is stored in the UK whether in digital or hard copy format
• Personal data is stored in the US in digital format when the data storage company is certified with the EU-US Privacy Shield
• Personal data is obtained when a patient joins the practice, when a patient is referred to the practice and when a patient subscribes to an email list
The lawful basis for processing special category data such as patients’ and employees’ health data is:
• Processing is necessary for the purposes of preventative or occupational medicine, for assessing the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or management of health or social care systems and services on the basis of Union or Member State law or a contract with a health professional

The lawful basis for processing personal data such as name, address, email or phone number is:
• Consent of the data subject
• Processing is necessary for the performance of a contract with the data subject or to take steps to enter into a contract

The retention period for special data in patient records is a minimum of 10 years and may be longer for complex records in order to meet our legal requirements. The retention period for staff records is 6 years. The retention period for other personal data is 2 years after it was last processed. Details of other retention periods are available in the Record Retention (M 215) procedure available from the practice.

You have the following personal data rights:
• The right to be informed
• The right of access
• The right to rectification
• The right to erasure (clinical records must be retained for a certain time period)
• The right to restrict processing
• The right to data portability
• The right to object

Further details of these rights can be seen in our Information Governance Procedures (M 217C) or at the Information Commissioner’s website. Here are some practical examples of your rights:
• If you are the patient of the practice you have the right to withdraw consent for important notifications, newsletters, surveys or marketing. You can inform us to correct errors in your personal details or withdraw consent from communication methods such as telephone, email or text. You have the right to obtain a free copy of your patient records within one month.
• If you are not a patient of the practice you will have the right to withdraw consent for processing personal data, to have a free copy of it within one month, to correct errors in it or to ask us to delete it. You can also withdraw consent from communication methods such as telephone, email or text.
We have carried out a Privacy Impact Assessment (M 217S) and you can request a copy from the details below. The details of how we ensure security of personal data is in our Security Risk Assessment (M 217M) and Information Governance Procedures (M 217C).

Comments, suggestions and complaints

Please contact Richard Masheder, Practice Manager at the practice for a comment, suggestion or a complaint about your data processing at Bow House Dental or call 01442 890 384. We take complaints very seriously.

If you are unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO). Their telephone number is 0303 123 1113, you can also chat online with an advisor. The ICO can investigate your claim and take action against anyone who’s misused personal data. You can also visit their website for information on how to make a data protection complaint.

Related practice procedures

You can also use these contact details to request copies of the following practice policies or procedures:
• Data Protection and Information Security Policy (M 233-DPT), Consent Policy (M 233-CNS)
• Privacy Impact Assessment (M 217S), Information Governance Procedures (M 217C)

Google Analytics and “cookies”

This website uses Google Analytics to help analyse how users use the site. The tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity.
We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

If you have questions concerning our privacy policy, please use our contact details to discuss them.

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What our Patients Say

tiger feet
tiger feet
23:05 01 Jun 18
Really can't recommend this practice highly enough. They are all so caring and I completely trust all Dr Edward Masheder's recommendations. Richard at the desk is so kind and I look forward to my appointments.
Jacs
Jacs
22:17 01 Jun 18
Outstanding care and service. I love my new smile. Completely changed my life. Thank you !!
Gemma Gils
Gemma Gils
12:43 10 Mar 18
Edward is a very good dentist. He is very kind and caring person. I have been going to see him for many years. All my family are patients at the practice. Keep up the good work. Gemma Puckeridge
Angelic Harmony Therapy
Angelic Harmony Therapy
08:44 23 Jan 18
I absolutely love how Edward has transformed my smile, no longer do I have ugly silver fillings but a pure white set of teeth.Thank you so much, it has given me so much confidence, for as a singer I feel so much happy about people seeing me perform now. Great team at Bow House too, Richard front of house is friendly, organised and helpful beyond words. Thank you recommend Bow House completely 100%
Debra Costello
Debra Costello
11:06 31 Oct 17
I have had treatments with Helena Tepper at the skin clinic and have had great results! It's been years since I've dared leave the house without makeup but I now feel confident to do just that. Thank-you Helena for being so patient and supportive.
Julia Moore
Julia Moore
07:01 20 Oct 17
I have been a patient at Bow House over several years and have received wonderful dental care with Edward. Over the last six months I have also extended this to the professional facial treatments with Helena. Helena explains all her treatments and has led me through a regime that has noticeably improved my skin texture and appearance enormously I can thoroughly recommend Bow House and all the staff, you will feel truly cared for during your visits from the moment you open the door! Don't delay you will be delighted. Highly recommended.
Margaret Jackson
Margaret Jackson
16:39 16 Oct 17
I would like to say a big thank you to everyone at bow house dental. I have just finished having implants and I just have the most beautiful natural smile. I cannot believe how amazing cosmetic dentistry can be. I used to absolutely hate the dentist and I left my teeth to get into a terrible state. All my fears have gone. The treatment was painless and all the staff are so reassuring, professional and friendly. They even phoned me the next day after my treatment to see how I was getting on. I only need to smile to recommend this practice. Thank you thank you thank you. Xxx
Essex Beauty Training School
Essex Beauty Training School
13:32 14 Oct 17
I have received treatments with Helena for derma needling and advanced aesthetic facials and have received excellent results. Being a skin therapist and trainer myself I am thoroughly impressed by Helena's skin knowledge and her professionalism. Helena's years of experience reflect through the impressive standard of every treatment.
Montana Hall
Montana Hall
10:45 13 Oct 17
I cannot say enough positive things about this dental practice, I absolutely love going to my appointments. Edward, Richard and the team are simply amazing! I have been a patient of theirs for 8 months now and I'm part way through my invisalign treatment which has been faultless, Edward has a serious talent and is so gentle. I would not go anywhere else for my dental treatment and facial aesthetics.
James Robertson
James Robertson
20:57 12 Oct 17
Amazing place. Great people very caring polite professional from start to finish. I had a full set of veneers extremely happy. Get no end of comments on how amazing my teeth look.
Stephen Simmons
Stephen Simmons
08:48 06 Oct 17
My experience at Bowhouse was second to none from the moment i walked through the doors. Firstly you get greeted by Richard on the desk who is very friendly and approachable. I then had some treatment with Dr Masheder who again straight away makes you feel at ease. This is a fantastic place to go whether it be for specialist treatment or just a visit to the hygienist to get your teeth cleaned. Would highly recommend Bow House to anyone and everyone.
Alison Dedman
Alison Dedman
21:05 05 Oct 17
I cannot recommend Bow House highly enough. I moved to Cornwall a year ago and still travel the 350 miles back to Tring for my treatments! If you are looking for a high quality practice who are at the top of their game look no further. Edward and his team are friendly and professional, I trust them completely and wouldn't go elsewhere.
Jade Gallagher
Jade Gallagher
13:29 04 Oct 17
I went to Bow House to inquire about Invisalign treatments and Edward was really helpful! He explained everything and was open and honest about the price - which is actually more than reasonable. Really recommend this service; I'll be starting my Invisalign procedure in the near future and I can't wait, I'm in very capable hands.
Ali Zion
Ali Zion
14:59 02 Aug 17
I cannot thank Edward and the bow house staff enough. My new teeth have transformed my life and given me confidence that I could only have dreamed of. I had some major work and can honestly say that it was all pain free. For the first time in my life I've been complimented on my teeth and smile all the time. Alison Gregory
Joanne Short
Joanne Short
18:45 10 Jul 17
I have recently had Invisalign, it only took 6 month to work. I'm really really happy with my new straight ( and I've had them whithened teeth) they look amazing. It was a very easy simple process and didn't effect my social life at all ! The staff are great too, Daniel is great and you'll meet Richard on reception who is definitely a character. Everyone knows your name and who you are it's not like going too he dentist at all. I would highly recommend bow practice to anyone looking to fix their teeth ?
Mary Lynn
Mary Lynn
16:33 27 Mar 17
I was very frightened of the dentist and was embarrassed about the state of my teeth. I took the plunge and visited Bow House and have not looked backed since. The practice is excellent with wonderful friendly staff who strive to put you at your ease and to make your treatment as comfortable as possible. State of the art equipment is used and the dentists will discuss the treatment required with you. I now feel a lot happier when I visit Bow House and my teeth have never looked so good which in turn has boosted my confidence and I am always smiling. Thank you to the wonderful dentists and staff at Bow House.
Gayle Marles
Gayle Marles
11:35 23 Mar 17
I have just had my smile refreshed and I am over the moon. I now smile all the time without having to worry. All my family and friends always comment on my lovely smile. Thank you to all of you at Bow house.
Emil Dyroff
Emil Dyroff
12:31 21 Mar 17
Just finished a year long intensive treatment at Bow house. I must say that I was very nervous at the beginning as my teeth were in such a bad state. Throughout , Edward and his team have done a great job. Never hurt me and always put me at ease. Well done and thank you.
jason grainger
jason grainger
15:53 14 Mar 17
I used to hate going to the dentist, now I almost enjoy enjoy it!!! This is exactly how you want a dentist to be like. Moved my whole family here now and they see Edward and the team as a friends not just their dentists.
Janey Hansen
Janey Hansen
13:44 09 Mar 17
As a regular patient here I feel I have tested Edwards patience and Richards joy for life to the extreme! I no longer use my teeth as a can and bottle opener after replacing all my front upper and lower teeth with a superb bridge, caps and implant. I am very proud of my clean and natural looking pearly white teeth and only wish I had taken this step while I was younger. Always a positive experience at Bow House Dental clinic and the standards are extremely high.
Steven Kaldor
Steven Kaldor
12:01 09 Mar 17
What an incredible experience! Starting with the welcoming friendly soothing manner of Richard on the phone promptly making me an appointment and answering all my concerns. Team Edward and Holly made me feel so comfortable and secure, a truly unique Dental experience. I can thoroughly recommend this practice without hesitation.
Sally Hutton
Sally Hutton
10:52 06 Mar 17
I have been coming to Bow House Dental Practice since it opened and I have had a good service each time I've visited from all the staff, especially from Richard at reception, and all the nurses, Vicky, Louise and Holly. And excellent dental care from Daniel and Karen. I would highly recommend.
Kate Patrikios
Kate Patrikios
19:35 21 Nov 16
I never dreamt that I would be writing a review for a dental surgery given a complete phobia which prevented me for many years attending one, but here I am not only giving 5/5 stars (it should be more!) but recommending Bow House to everyone as truly being the most excellent and professional surgery I have ever come across. From the moment you enter the chic reception area, warmly greeted by Richard - the most wonderful practice manager, you feel at ease. Edward is a most incredible dentist who manages somehow not only to keep me relaxed throughout treatment but even has me laughing! - something I never thought was possible sitting in a dentists chair! I have had loads of work done on my teeth over the last five years owing to the many years of neglect and now I couldn't be happier! Visiting Edward has changed my life in such a positive way. Not only has my fear gone but I can smile and eat properly again. He knew exactly how to deal with my problems and everything was done so quickly and gently. Bow House has the most impressive selection of state-of-the-art technology so often there is no waiting around to get nervous before the next appointment. I had a crown measured, made and fitted in one - yes ONE - visit! Just exceptional! I am so happy that all my friends I have recommended Edward to have had the same experience as me. Now I actually look forward to my dental appointments which have become just "routine" check-ups or visits to Karen, their lovely hygienist. I have absolute trust in all the amazing staff at Bow House and cannot recommend highly enough this excellent excellent Dental Surgery.
Holly Gold
Holly Gold
13:31 10 Nov 16
I had Invisalign treatment at Bow House, which is a clear brace! The result is amazing, and so much easier than I had thought, it took me under 6 months to achieve the smile I had always wanted! I cannot recommend having Invisalign highly enough, so glad I've had it done!
Ben Chibnall
Ben Chibnall
17:06 30 Oct 16
Best dentist I have ever been to. Being an expert in his field, Edward makes it an easy choice from basic procedures to very complicated ones. Bowhouse has a very warm feel to it which instantly makes you feel at ease (coming from someone that hates going to the dentist thats a big deal) I have had around 15-20 hours with Edward and really can not recommend him highly enough.
Robert Huntingford
Robert Huntingford
19:15 09 Oct 16
Great first experience with Bow House, excellent service and very pleased with my results. The staff really made me feel at ease, I'd highly recommend.
Melita Garside
Melita Garside
14:29 18 Jul 16
Thank you so much to everyone at Bow House, after so many years of hiding my smile I now have the confidence to be the person I have always wanted to be. I had my dental implant in a day treatment and cannot recommend enough! Mel
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